Shipping

Order Tracking

How to track my order?
Check your order status here.

Shipping Prices

* Free Standard Shipping to U.S. addresses through December 2, 2019

Free Shipping on all Orders Over $69 ($49 for Subscribe & Save) & Just $4.95 Flat Rate on Orders Below $69

We offer Free Shipping on all orders over $69 to destinations within the 48 contiguous states. Please see below for shipping policies.

Expedited Shipping

We offer FedEx 2 Day and Overnight to qualifying addresses. Shipping rates are displayed during checkout. Please note expedited shipping is not available for P.O. Boxes.

Alaska, Hawaii, U.S. Territories & APO/FPO

  • Orders up to $100: $10 Shipping
  • Orders $100 – $200: $15 Shipping
  • Orders $200 – $350: $22 Shipping
  • Orders over $350: $32 Shipping

Canada

We ship FedEx International Economy to Canada. Shipping rates are based on weight and will be displayed in the cart or during checkout. Typical delivery is within 2 to 3 business days, and this service is duty and taxes prepaid. We will collect the appropriate sales tax from you at checkout and FedEx pays the Canadian Border Services Agency on your behalf. We will provide NAFTA certification to FedEx on all products and duty will not be charged.

International

We ship to most countries via USPS Priority International. Shipping rates are displayed during checkout. Please see below for international shipping policies.

Shipping Policies

Order placed before 2 pm ET typically ships same business day

Order placed after 2 pm ET typically ship next business day

* Shipments to P.O. Boxes use FedEx SmartPost and take an additional 2-3 days for delivery.
** For most major markets.

International Shipping

PURE SYNERGY® has exclusive distributor partners with the following countries. Please contact our partners directly to place an order.
All other international destinations can order directly from us.

JAPAN
The Synergy Company Japan, Inc.
Oribe Building 3F
2-2-3 Kitazawa Setagaya-ku
Tokyo, Japan 155-0031
Phone: 03-5276-2130
Fax: 03-5276-2131
E-mail: contact_pure@synergy-co.jp

MALAYSIA
Lapis Lazuli Light Society Malaysia
No. 5, Jalan 13 / 149L, Bandar Baru Sri Petaling
57000 Kuala Lumpur, Malaysia
Tel: 603-90586220
Fax: 603-90586225
E-mail: lapisinfo@gmail.com
Website: www.lapislazulilight.com.my (Chinese)

NORWAY
Helseriet A/S,
Naustdalsvegen 4
6800 Forde, Norway
Phone:+47 57820377 or +4795940718
Mail: post@helseriet.no
Website: www.helseriet.no

SINGAPORE
Lapis Lazuli Wholefood Pte Ltd
Blk 201 Hougang Street 21 #01-15
Singapore 530201
Phone: (65) 6287 6268
Fax: (65) 6287 0957
E-mail: generalinfo@lapislazulilight.com
Website: www.lapislazulilight.com (English)

TAIWAN
Lapis Lazuli Light
1F., No.12-1, Ln. 107, Sec. 2
Heping E. Rd.
Taipei City 106, Taiwan (R.O.C.)
Phone: 886-2-23255578
Fax: 886-2-23255506
E-mail: twlapis@ms31.hinet.net
Website: www.lapislazuli.org (Chinese)

UNITED KINGDOM
nutrimarket
Old Station Yard, Elsted, Midhurst, West Sussex, GU29 0JT
Phone: +44 (0)1730 813642 or +44 (0)333 4562255
E-mail: orders@nutrimarket.co.uk
Website: www.nutrimarket.co.uk

International Shipping Policies

Based on the destination country, customs charges, tariffs, or import fees may be due at the time you receive your shipment. All such fees and clearance costs are the responsibility of the customer.

Customers are responsible for understanding their country’s customs policies and procedures with respect to importing a particular PURE SYNERGY® product. Rules may vary per product. We post our current product labels detailing our ingredients on our web site for convenient reference. Certain countries impose restrictions, and may require special licenses or forms for the import of nutritional products. It is the responsibility of the customer to obtain any appropriate documentation and to submit this with your order.

If your customs office seizes a package for any reason and returns the product to us undamaged, we will credit you the product cost for the returned, undamaged product, less any shipping charges and/or custom fees. If customs does not return the product to us, we cannot issue any product related refunds.

We are Health Canada approved to ship customers a maximum of 3 bottles per each individual product (for example, 3 bottles of PURE SYNERGY®, 3 bottles of Pure Radiance C®, etc.), each time you order.

3rd Party Shipping Companies or Freight Forwarders may be used at the customer’s discretion. However, we cannot issue you a refund of any kind or accept any return of any order handled by any outside courier. We cannot be held responsible for any damage or loss that occurs due to handling of your order by an outside courier. If you experience any kind of damage or loss when using this type of service, please contact the 3rd party company for remedy. The Synergy Company™ will not act as exporter or enter into any contractual agreements with your courier, and we will consider all such shipments as standard domestic deliveries to the U.S. address you provide.

Questions?

Please contact our Customer Service team if you have any questions.
Monday through Friday 8:30am – 5pm MT.

EMAIL: customer-service@synergy-co.com
PHONE: 1-800-723-0277