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No Hassle Returns
If you need to return a product purchased in the last six months, please contact us via email at firstname.lastname@example.org or via phone at 800-723-0277 for a return merchandise authorization (RMA) number. In order to receive a full refund, credit or exchange you must first request a RMA number and follow the instructions provided. Returns received without a RMA number, or packages marked return to sender or refused, may not be issued a refund. The RMA number must be clearly written on the outer box. If you received a RMA label via email, print the label and tape it to the outer box.
Please pack your returns well to ensure that we receive them intact. We’re sorry, but we cannot issue refunds for returned products that are damaged in transit due to insufficient packing material.
When we receive your return, we will issue a full purchase refund, minus the cost of shipping. After receiving your return, it generally takes 5-7 business days or less to process your refund. Once processed, it can take up to one billing cycle for this return to be posted to your account, depending on your financial institution.
Product That Was Damaged in Transit
In the rare event you receive a product that was damaged or lost in transit from us, please call our customer service department and we will promptly assist you. Below you will find details regarding what options are available for addressing packages that are lost or damaged in transit.
Within the Contiguous US (Domestic)
Our standard method of shipment is via FedEx, ground or expedited service, because your package(s) is insured and tracking information is available. If you suspect your package is lost, or if you receive your package with damaged contents, please call us at 1-800-723-0277 or e-mail email@example.com as soon as possible. There is no need for you to call FedEx, we will gladly do that for you, including submitting claims if necessary. It is important for you to retain the original box, the damaged item(s), and the packing material for possible inspection, for 7 working days from the day you report the issue to us. After that time you may discard the box and any broken items, unless otherwise directed by an inspector. We will replace the damaged item(s) or issue a credit depending upon the situation.
Alaska, Hawaii, P.O. Boxes, U.S. Territories and International
We utilize the U.S. Postal Service’s Priority Mail, which means that your order has limited insurance and tracking. If you suspect your package is lost or you received it damaged please notify Customer Service immediately at 800-723-0277 (or 435-259-5366), or e-mail firstname.lastname@example.org.
- For lost packages, we will officially submit the claim with the U.S. Postal Service for you.
- For damaged packages, you will need to take the package with its entire contents (including packing materials) to your local postal office as soon as possible, and report it in person.
If the US Postal Service issues payment on the claim for the lost or damaged package, then we will refund you for the appropriate amount (not including the shipping cost). We’re sorry, but we cannot send replacement product at no charge internationally.